bg111 Privacy
Policy

1 Who We Are

bg111 is an online casino and cricket betting platform operating at bg111.io and serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. References to "bg111", "we", "us", or "our" throughout this Privacy Policy refer to the bg111 platform and the entity responsible for operating it.

bg111 acts as the data controller in respect of all personal data collected from registered players and site visitors. As data controller, bg111 determines the purposes and means by which your personal information is processed and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

For all privacy-related enquiries, data subject access requests, or concerns regarding the handling of your personal data, you may contact our dedicated support team at [email protected]. We respond to all data-related requests within a reasonable timeframe and in English.

2 Data We Collect

bg111 collects personal data in several categories depending on the nature of your interaction with the platform. The following table summarises the types of data we collect and the context in which each category arises:

3 How We Collect Data

bg111 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide voluntarily when creating a bg111 account, completing the KYC verification process, making a deposit or withdrawal, contacting our support team, or submitting a complaint or feedback form.
• Automated technical collection: Data collected automatically when you visit and interact with the bg111 platform, including through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device fingerprint, and session behaviour data.
• Payment processors: Transaction confirmation data received from our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) following a completed deposit or withdrawal. This data confirms the status of a transaction but does not include full account credentials held by the payment provider.
• Game software providers: Gameplay and wagering data generated by the certified game engines provided by our software partners, including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, PG Soft, and Spribe. This data is used to calculate winnings, fulfil bonus wagering requirements, and resolve any disputes.
• Identity verification services: Where bg111 engages a third-party identity verification provider to assist with KYC processing, that provider may return a verification status and risk score based on the documents you submit. bg111 does not receive raw document scans from third-party KYC partners beyond what you have directly submitted to us.

4 Why We Use Your Data

bg111 uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Privacy Policy with reasonable notice:

• Account creation and management: To register your bg111 account, authenticate your identity at login, and maintain accurate records of your account status.
• Age and identity verification (KYC): To confirm that you are at least 21 years of age and that the identity you have provided is accurate and genuine. This is a core obligation for responsible gaming compliance.
• Payment processing: To execute deposits and withdrawals in Bangladeshi Taka (৳ BDT) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate financial transaction history for your account.
• Delivering gaming services: To provide access to bg111's full catalogue of casino games, live dealer tables, crash games, and cricket betting markets, and to accurately calculate and credit winnings to your account balance.
• Bonus and promotion administration: To determine your eligibility for promotional offers, credit bonus amounts to your account, and monitor wagering requirement fulfilment in a fair and accurate manner.
• Customer support: To respond to your enquiries, resolve account issues, handle complaints, and provide 24/7 English-language support to bg111 players across Bangladesh.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, bonus abuse, and other prohibited conduct on the bg111 platform.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour, administer self-exclusion and deposit limit requests, and provide appropriate intervention where warranted.
• Legal and regulatory compliance: To fulfil bg111's obligations under applicable law, including responding to lawful requests from regulatory authorities or law enforcement agencies.
• Service improvement: To analyse aggregated, anonymised usage data in order to improve the performance, functionality, and user experience of the bg111 platform.
• Marketing communications (with consent): To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications. You may withdraw this consent at any time by contacting support.

5 Legal Basis for Processing

bg111 processes your personal data on the following legal bases, which are defined by internationally recognised data protection standards:

• Contractual necessity: Processing required to perform the agreement between bg111 and a registered player — including account registration, game access, payment processing, and support delivery.
• Legal obligation: Processing required to comply with applicable law, including identity verification, age verification (21+), anti-money laundering checks, and responding to lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of bg111's legitimate business interests — including fraud prevention, platform security, abuse detection, and service analytics — where those interests are not overridden by your fundamental rights and privacy interests.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily for optional marketing communications. You may withdraw consent at any time without prejudicing any other aspect of your bg111 account.

6 Data Sharing

bg111 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your data with the following categories of trusted partners and service providers, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to facilitate the processing of deposits and withdrawals on your account.
• Game software suppliers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, PG Soft, Spribe, and other certified providers — to deliver licensed game content, calculate results, and maintain game integrity.
• KYC and identity verification partners: Where bg111 uses a third-party service to assist with identity and age verification, your submitted documents may be passed to that provider for processing. Such providers are bound by strict data processing agreements and are not permitted to use your data for any other purpose.
• IT infrastructure and security providers: Cloud hosting, server management, cybersecurity, and DDoS protection providers who support the technical operation of the bg111 platform. These providers process data only on bg111's documented instructions.
• Legal and regulatory authorities: bg111 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid court order, or a lawful regulatory request. We will inform you of any such disclosure where we are legally permitted to do so.

7 Cookies & Tracking Technologies

bg111 uses cookies and similar tracking technologies to operate the platform effectively, remember your session preferences, and improve your overall experience. A cookie is a small text file placed on your device when you visit the bg111 website. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the bg111 platform. These cookies enable core functions such as maintaining your login session, remembering your language preferences, and ensuring the security of your account access. The platform cannot function without these cookies and they cannot be disabled.
• Functional cookies: Allow bg111 to remember choices you have made — such as your preferred game category or display settings — in order to provide a more personalised experience. These cookies do not track your activity across other websites.
• Analytical cookies: Used by bg111 to understand how players interact with the platform — which pages are visited most frequently, where users navigate from, and how long sessions last on average. This data is aggregated and anonymised and is used solely to improve the platform's performance and usability.
• Security cookies: Help bg111 detect fraudulent login attempts, identify suspicious session behaviour, and protect player accounts from unauthorised access. These cookies form part of our layered account security approach.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the bg111 platform. Disabling functional or analytical cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

8 Data Security

bg111 maintains a comprehensive information security programme designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL / TLS encryption on all data transmitted between your device and the bg111 platform, ensuring that your login credentials, personal details, and financial information cannot be intercepted in transit.
• Encrypted data storage for sensitive personal data and financial records held on bg111 servers, using industry-standard encryption at rest.
• Role-based access controls ensuring that only authorised bg111 personnel with a documented business need can access personal data, with access logs maintained for audit purposes.
• Regular security assessments including vulnerability scanning and penetration testing of the bg111 platform infrastructure.
• Secure payment integration with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) via certified and tokenised payment APIs, ensuring that raw payment credentials are never exposed to or stored on bg111's systems.

While bg111 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. In the event of a data security incident that affects your personal data, bg111 will notify affected players promptly and take all appropriate remedial action.

9 Data Retention

bg111 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Account and identity data: Retained for the duration of your active bg111 account, and for a minimum period of five (5) years following account closure. This retention period reflects standard obligations relating to fraud prevention, anti-money laundering, and dispute resolution.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping best practices.
• KYC verification documents: Retained for a minimum of five (5) years following the completion of verification or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last interaction, for quality assurance, dispute resolution, and training purposes.
• Marketing preference data: Retained until you withdraw your consent to receive marketing communications, at which point your marketing preferences will be updated promptly and no further promotional messages will be sent.
• Technical and usage data: Anonymised aggregated analytics data may be retained indefinitely for platform improvement purposes. Individually identifiable technical data (e.g., IP address logs) is retained for no longer than twelve (12) months.

Once a retention period has elapsed and there is no ongoing legal basis for continued processing, bg111 will securely delete or anonymise the relevant personal data in accordance with our internal data disposal procedures.

10 Your Rights

As a bg111 player, you hold the following rights in respect of your personal data. bg111 is committed to honouring these rights promptly and without unnecessary procedural barriers:

• Right of Access: You have the right to request a copy of the personal data that bg111 holds about you. We will provide this information in a clear, structured format within a reasonable timeframe.
• Right to Rectification: If any personal data bg111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain account details directly within your bg111 account settings.
• Right to Erasure: In certain circumstances, you have the right to request that bg111 delete the personal data we hold about you. This right may be limited where bg111 has a legal obligation to retain certain data (for example, financial transaction records required for regulatory compliance).
• Right to Restriction of Processing: You have the right to request that bg111 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your personal data where bg111 relies on legitimate interests as its legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where bg111 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise any of the above rights, please contact bg111 at [email protected] with the subject line "Data Rights Request". We will acknowledge your request and respond within a reasonable period. There is no charge for exercising your data rights in good faith.

11 Children & Minors

The bg111 platform is strictly intended for adults aged 21 and above. bg111 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21 under any circumstances.

Age verification is a mandatory step in the bg111 account registration and KYC process. Any account found to belong to a person under the age of 21 will be closed immediately, all deposits returned, and any data associated with that account deleted or anonymised in accordance with our data disposal procedures.

If you believe that bg111 may have inadvertently collected data relating to a minor, please contact us immediately at [email protected] so that we can investigate and take appropriate corrective action without delay.

12 Third-Party Links

The bg111 platform may, from time to time, contain references to or integrations with third-party services — including our payment partners (bKash, Nagad, Rocket, Upay) and game software providers (Pragmatic Play, Evolution Gaming, and others). While bg111 exercises care in selecting its technology and payment partners, we cannot accept responsibility for the privacy practices or data security standards of external third-party platforms and services.

Once you leave the bg111 platform and interact directly with a third-party service — for example, when completing a bKash or Nagad mobile payment through your mobile banking application — you are subject to that third party's own privacy policy and terms of use. bg111 encourages you to review the privacy notices of any third-party service you use in connection with your gaming activity.

This Privacy Policy applies solely to personal data collected and processed by bg111 on the bg111.io platform. It does not extend to data practices of any third-party operator, software provider, or payment processor.

13 Policy Updates

bg111 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this policy, bg111 will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the bg111 platform.

The date of the most recent revision is displayed at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how bg111 protects and uses your personal data. Your continued use of the bg111 platform following notification of any update constitutes your acceptance of the revised Privacy Policy.

If you have any concerns about a proposed change to this Privacy Policy or do not accept the revised terms, you may request account closure by contacting our support team at [email protected] and any verified real-money balance will be returned to you via your registered payment method.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how bg111 handles your personal information, please get in touch using the contact details below.

• Email: [email protected]
• Subject Line for Data Requests: Data Rights Request
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Language: English
• Response Time: Live chat within 5 minutes; email requests within 24 hours

For responsible gaming support, self-exclusion requests, or concerns about gambling-related harm, please visit our dedicated Responsible Gaming page for full details of the tools and resources available to bg111 players across Bangladesh.