bg111 Terms
& Conditions

1 Definitions

Throughout these Terms & Conditions, the following definitions apply:

• "bg111", "we", "us", "our" — refers to bg111 and the platform accessible at bg111.io, including all associated services, games, and betting markets.
• "Player", "you", "your" — refers to any registered user who has created an account on bg111 and uses the platform for gaming or betting purposes.
• "Account" — the personal account registered by a player on bg111, used to access games, place wagers, and manage funds.
• "Platform" — the bg111 website, mobile-optimised site, and any associated apps or services offered under the bg111 brand.
• "Wager" / "Bet" — any real-money stake placed on a game outcome or sporting event through the bg111 platform.
• "Bonus" — any promotional credit, free spin, cashback, or match amount awarded by bg111 to a player under a defined promotional offer.
• "KYC" — Know Your Customer; the identity and age verification process required by bg111 before a player may withdraw funds.
• "BDT / ৳" — Bangladeshi Taka; the primary currency used on the bg111 platform for all transactions.
• "Wagering Requirement" — the minimum number of times a bonus amount must be wagered on eligible games before it or resulting winnings may be withdrawn.

2 Acceptance of Terms

By accessing, browsing, or using the bg111 platform in any capacity — including creating an account, depositing funds, placing wagers, or claiming a bonus — you confirm that you have read these Terms & Conditions in their entirety and agree to be legally bound by them.

If you do not agree with any part of these Terms & Conditions, you must not use the bg111 platform. These terms form a binding legal agreement between you and bg111 and apply to all use of the platform from the moment you first access it.

bg111 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address associated with their account. Your continued use of the platform after any amendment constitutes acceptance of the updated terms.

3 Eligibility & Registration

To register and maintain a bg111 account, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. bg111 strictly enforces a 21+ age restriction across all games and betting markets.
• You are registering of your own free will for personal entertainment purposes only.
• You do not have an existing bg111 account. Only one account per person, household, device, IP address, or payment method is permitted.
• You are not a resident of a jurisdiction where accessing online casino or betting services is prohibited by applicable law.
• You are not acting as an agent, nominee, or representative for any third party.
• You have not previously been excluded from or had an account terminated by bg111.

During registration, you are required to provide accurate, complete, and truthful personal information including your full legal name, date of birth, residential address, and valid email address. Providing false or misleading registration information constitutes a material breach of these Terms & Conditions and will result in immediate account closure.

4 Account Management

Each player is solely responsible for the activity that occurs under their bg111 account. You must keep your login credentials — username and password — strictly confidential and must not share them with any third party under any circumstances.

bg111 will never contact you to request your password, one-time PIN, or full payment card details via live chat, email, telephone, or any other communication channel. Any communication purporting to be from bg111 that requests such information should be treated as fraudulent and reported to our support team immediately.

• You are responsible for all wagers, deposits, and actions taken using your account credentials, whether authorised by you or not, unless you have reported a security breach to bg111 in advance.
• You must notify bg111 immediately if you suspect that your account has been accessed without your authorisation.
• You may request that your account be temporarily locked or permanently closed at any time by contacting bg111 support.
• bg111 reserves the right to suspend or close any account at its sole discretion, including where fraudulent activity, bonus abuse, or breach of these terms is suspected.

Players are required to keep their registered contact details — particularly their email address — accurate and up to date at all times. Failure to maintain accurate account information may result in delayed withdrawals or account verification issues.

5 KYC Verification

bg111 operates a Know Your Customer (KYC) verification programme as a core part of its commitment to responsible gaming, fraud prevention, and player protection. All players must complete KYC verification before any withdrawal request is processed.

As part of the KYC process, bg111 may request the following documents:

• Proof of Identity: A clear copy of a government-issued photo ID — such as a Bangladesh National Identity Card (NID), valid passport, or driving licence.
• Proof of Age: The submitted identity document must confirm that you are 21 years of age or older.
• Proof of Address: A recent utility bill, bank statement, or official document issued within the last three months confirming your residential address.
• Proof of Payment Method: Where required, verification that the payment method used for deposits (e.g., bKash account number, Nagad registered mobile number) belongs to the registered account holder.

All documents submitted for KYC purposes are handled in accordance with bg111's Privacy Policy. They are used solely for identity verification and regulatory compliance and will not be shared with third parties except where required by law.

6 Deposits & Withdrawals

bg111 supports the following payment methods for Bangladeshi players: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions on bg111 are denominated in Bangladeshi Taka (৳ BDT). bg111 does not charge transaction fees on deposits or withdrawals, although your payment provider may apply their own charges.

Deposits:

• Deposits via bKash, Nagad, Rocket, and Upay are typically processed instantly and credited to your bg111 account in real time.
• The minimum deposit amount on bg111 is ৳500. There is no upper deposit limit, though payment provider limits may apply.
• Only deposit funds that genuinely belong to you. Third-party deposits — where a payment is made from an account not in your own name — are strictly prohibited and will result in account suspension.

Withdrawals:

• Withdrawals will be processed to the same payment method used for the player's most recent qualifying deposit, wherever possible.
• The minimum withdrawal amount is ৳1,000. Requests below this threshold will not be processed.
• All withdrawal requests are subject to completed KYC verification. Unverified accounts cannot process withdrawals.
• bg111 aims to process withdrawal requests within 24 hours of approval. Mobile financial service withdrawals (bKash, Nagad, Rocket, Upay) are typically completed within the same business day.
• bg111 reserves the right to request additional verification documents before processing any withdrawal it deems to require enhanced due diligence.

7 Bonuses & Promotions

bg111 offers a range of promotional incentives to new and existing players, including welcome bonuses, reload bonuses, free spins, and cashback offers. All bonuses are subject to the following general terms, in addition to any specific conditions published on the relevant promotion page.

• Bonuses are available to players who have completed registration, are aged 21 or over, and have made at least one qualifying deposit as specified in the promotion terms.
• The bg111 welcome bonus offers a 200% match on your first deposit up to a maximum of ৳20,000. Full wagering requirements and eligible game restrictions are detailed on the promotions page.
• All bonus funds are subject to a wagering requirement that must be fulfilled before any bonus-derived winnings can be withdrawn. The specific wagering multiplier is stated on each promotion page.
• Bonuses may only be used on eligible games as specified in the promotion terms. Bets placed on excluded games will not contribute to wagering requirements.
• bg111 reserves the right to withdraw any bonus offer at any time and to cancel bonus funds from a player's account if there is reason to believe the offer has been misused, exploited, or claimed in bad faith.
• Bonuses may not be transferred between accounts and have no cash value outside of the wagering conditions.
• Players who self-exclude or apply deposit limits may have promotional eligibility affected during any active restriction period.

8 Betting & Gaming Rules

All games and betting markets available on bg111 are governed by individual game rules provided by the respective software suppliers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, PG Soft, and Spribe). In the event of a conflict between these Terms & Conditions and a game supplier's rules, the game supplier's rules take precedence with respect to the specific game in question.

• All bets are placed at the player's own risk. bg111 accepts no liability for losses incurred as a result of a player's betting decisions.
• All wagers must be placed using real funds or bonus funds held in the player's bg111 account. Credit betting is not available.
• bg111 reserves the right to void any bet or wager that was placed in error, as a result of a technical malfunction, or where pricing or odds were manifestly incorrect.
• For live cricket betting and sportsbook markets, settlement is based on the official result as confirmed by the relevant governing body (e.g., ICC, BCB, BCCI). Results will not be settled on the basis of unofficial sources.
• In the event of a game disconnection or technical interruption, bets already placed and accepted will be settled according to the game result where that result can be determined. Where a definitive result cannot be established, the wager will be voided and the stake returned.

9 Prohibited Conduct

The following activities are strictly prohibited on the bg111 platform. Engaging in any of the below will result in immediate account suspension, permanent closure, forfeiture of balances, and may be referred to relevant authorities:

• Registering more than one account, or registering under a false identity or another person's details.
• Using the platform if you are under 21 years of age.
• Engaging in any form of fraud, money laundering, or financial crime using the bg111 platform.
• Exploiting software bugs, errors, or technical vulnerabilities to gain an unfair advantage.
• Using automated tools, bots, scripts, or artificial intelligence to place bets or interact with games outside of normal player behaviour.
• Colluding with other players in live casino games or poker-style games to gain an unfair advantage.
• Abusing bg111 support staff or engaging in threatening, abusive, or harassing communication with bg111 employees.
• Attempting to charge back or reverse legitimate deposits after using those funds for gaming activity.
• Any attempt to circumvent the KYC process or submit fraudulent identity documents.

10 Responsible Gaming

bg111 is committed to promoting responsible gaming across its entire player base in Bangladesh. We believe that gambling should be an enjoyable form of entertainment and we take active steps to ensure that our platform does not contribute to problem gambling behaviours.

bg111 provides the following responsible gaming tools, which are accessible to all registered players at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account to control your spending.
• Session Time Reminders: Configure notifications that alert you when you have been playing for a specified duration.
• Cool-Off Period: Apply a temporary restriction of 24 hours, 7 days, 30 days, or 90 days to your account.
• Self-Exclusion: Request permanent exclusion from the bg111 platform via our 24/7 support team. Self-exclusion requests are processed promptly and cannot be reversed for a minimum period of 6 months.

Players are encouraged to visit bg111's dedicated Responsible Gaming page for full information on all available tools and guidance. If you feel that your gambling is becoming a problem, please contact our support team immediately at [email protected].

11 Intellectual Property

All content on the bg111 platform — including but not limited to the bg111 logo, brand name, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of bg111 or its licensed content suppliers and is protected by applicable intellectual property law.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the bg111 platform for personal, non-commercial entertainment purposes only. This licence does not permit:

• Reproduction, distribution, or commercial exploitation of any bg111 content without prior written consent.
• Reverse engineering, decompiling, or disassembling any part of the bg111 software or platform infrastructure.
• Creating derivative works based on bg111 content or brand assets.

Any unauthorised use of bg111 intellectual property constitutes a breach of these Terms & Conditions and may give rise to civil or criminal liability.

12 Privacy & Data

bg111's collection, use, storage, and protection of personal data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By using bg111, you consent to the data practices described in the Privacy Policy.

In summary, bg111 collects personal data for the following purposes:

• Account registration and authentication.
• KYC identity and age verification.
• Processing deposits, withdrawals, and bonus payments.
• Providing customer support services.
• Complying with legal and regulatory obligations.
• Detecting and preventing fraud, money laundering, and prohibited conduct.

bg111 uses 256-bit SSL encryption on all data transmissions and maintains strict internal data access controls. Player data is never sold to third parties for marketing purposes. Please review the full Privacy Policy for complete details.

13 Limitation of Liability

To the fullest extent permitted by applicable law, bg111 shall not be liable for:

• Any direct, indirect, incidental, consequential, or special damages arising from your use of or inability to use the bg111 platform.
• Losses incurred as a result of platform downtime, technical malfunctions, server interruptions, or third-party service failures beyond bg111's reasonable control.
• Loss of data, loss of profits, or financial losses resulting from unauthorised access to your account where such access was not caused by bg111's negligence.
• Decisions made by players based on information or odds displayed on the platform that are subsequently found to contain errors.

bg111 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure service continuity and accuracy, we do not warrant that the platform will be free from errors, interruptions, or inaccuracies at all times.

14 Amendments

bg111 reserves the right to amend, update, or replace these Terms & Conditions at any time and at its sole discretion. When material changes are made, bg111 will notify registered players by email to the address associated with their account, and/or by displaying a prominent notice on the bg111 platform.

The date of the most recent revision is displayed at the top of this document. It is your responsibility to review these Terms & Conditions periodically to remain informed of any updates. Your continued use of the bg111 platform following notification of changes constitutes your acceptance of the revised Terms & Conditions.

If you do not accept any amendment to these Terms & Conditions, you must cease using the bg111 platform and may request account closure by contacting our support team.

15 Termination

bg111 reserves the right to suspend or permanently terminate any player account at any time, without prior notice, where it has reasonable grounds to believe that:

• The player has breached any provision of these Terms & Conditions.
• The account is being used for fraudulent, money laundering, or other illegal activity.
• The player has provided false, incomplete, or misleading information during registration or KYC.
• The player has engaged in prohibited conduct as defined in Section 9.
• Continued operation of the account poses a risk to bg111, other players, or the integrity of the platform.

Upon termination for breach, bg111 may forfeit any bonus balances and, where fraud or money laundering is confirmed, any real-money balance pending investigation. Any funds determined to be legitimately owed to the player following investigation will be returned via the player's verified payment method.

Players may also choose to close their account voluntarily at any time by contacting bg111 support. Voluntary closure requests will be processed promptly, and any verified real-money balance remaining in the account will be returned to the player's registered payment method.

16 Dispute Resolution

If you have a dispute or complaint relating to your bg111 account, a wager outcome, a payment, or any other aspect of the platform, we encourage you to contact our support team in the first instance. bg111 aims to resolve all player complaints promptly, fairly, and in good faith.

Step 1 — Contact Support: Submit your complaint to bg111 customer support via live chat or email at [email protected]. Please include your account username, a clear description of the issue, and any relevant supporting documentation.

Step 2 — Formal Review: If your complaint is not resolved at the first point of contact, you may request escalation to bg111's formal complaints team. We will acknowledge your escalated complaint within 48 hours and provide a full written response within 10 business days.

Step 3 — Final Decision: If you remain unsatisfied following the formal review, bg111's final written decision will be issued. This decision represents the conclusion of bg111's internal dispute resolution process.

17 Contact Us

If you have any questions about these Terms & Conditions, require clarification on any clause, or wish to exercise any of your rights as a bg111 player, please contact us using the details below.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Languages: English
• Response Time: Live chat responses within 5 minutes; email responses within 24 hours

For responsible gaming support, self-exclusion requests, or deposit limit applications, please also refer to the dedicated Responsible Gaming page for full guidance and tools available to bg111 players in Bangladesh.